Terms and Conditions
These Terms and Conditions set out the rules that apply when you use Villaspin Casino. They explain the relationship between us and our users, covering account use, eligibility, payments, promotions and dispute handling. By registering an account and using our services you accept these terms and any specific rules that apply to particular products or promotions.
Account responsibilities
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Keep your password confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect misuse, fraud, money laundering or breach of these terms.
Account verification and limits
We may require identity and address verification before allowing deposits, gameplay or withdrawals. Verification documents can include proof of identity and proof of address. We also reserve the right to set deposit, withdrawal and staking limits on accounts and to adjust those limits in line with our policies or at your request.
Eligibility requirements
To use Villaspin Casino you must meet the minimum age requirement of 18 years and hold the legal right to gamble in the jurisdiction where you are located. Only one account is permitted per person. If you register on behalf of another person or provide false information we may suspend or close your account and withhold funds pending investigation.
Acceptable platform use
Use our services lawfully and do not attempt to interfere with site operation, manipulate games, exploit software vulnerabilities or engage in collusive behaviour. Automated play, unauthorised scraping, account sharing and abuse of bonuses are prohibited. Repeatedly cancelling transactions or attempting chargeback actions may lead to account restrictions.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms which will be displayed with each offer. Such terms may include wagering requirements, maximum bet limits, eligible games and expiry times. We may refuse, reclaim or void bonuses where we believe they have been obtained fraudulently or used in breach of these terms.
Deposits and withdrawals
Payment options, minimum and maximum amounts are shown in the payments area of your account. Withdrawals are subject to verification checks and may require matching source-of-funds documentation. We may suspend withdrawal processing while verification is outstanding or while we investigate unusual account activity.
Withdrawal checks
All withdrawals are processed in accordance with our verification and anti-fraud procedures. We do not guarantee a specific processing time for withdrawals; processing times may vary by payment method and pending checks. Any applicable fees or limits will be communicated at the point of withdrawal.
Dispute resolution
If you have a complaint please contact our support team and provide relevant details. We aim to respond promptly and investigate disputes fairly. If we cannot resolve a dispute directly we will explain available escalation routes and any independent complaint options that may apply.
Updates to terms and conditions
We may update these terms from time to time. Where changes materially affect users we will provide notice and such changes will take effect no sooner than two weeks after notification. Continued use of our services after an update constitutes acceptance of the revised terms.